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Important Information Regarding a June 5th Cyber Event

Dear Valued Policyholders,

This notice is to inform you of a cyber event that occurred on June 5th, 2023. We understand you trust us to protect your personal information, and we want to be transparent about this incident and what we are doing in response.

What Happened?

On June 5th, 2023, our security systems detected unauthorized activity within our network. We promptly launched a thorough investigation, working with leading cybersecurity experts, to determine the extent of the event.

What Information Was Involved?

Our investigation, to date, shows that most policyholder accounts were not accessed during this incident. The investigation is ongoing. If we learn that nonpublic information was obtained, we will notify affected policyholders.

What Are We Doing?

In response to this event, we have taken the following actions:

Immediate Response: Our IT team acted swiftly to secure our network, stopping the unauthorized access, and further reinforcing our security measures.

Investigation: We engaged a leading cybersecurity firm to comprehensively investigate this event. The investigation is ongoing.

Notification and Transparency: We are committed to keeping you informed and will provide updates as we learn more about the situation. Should further investigation reveal your sensitive information was accessed, you will receive a written notice.

Enhanced Security Measures: We are implementing additional security protocols to safeguard your information further.

Regulatory Compliance: We are working closely with regulatory authorities and are following all required steps to address this incident.

What Can You Do?

For your peace of mind, we recommend that you:

Monitor Your Account: Regularly review your account statements and transactions for unauthorized activity.

Change Your RAM Password: As a precautionary measure, we have forced a password change.

Stay Informed: We will keep you updated with any new information through our website and direct communication.

We apologize for any inconvenience this incident may cause and assure you that we take this matter very seriously. Protecting your information is our top priority, and we are committed to restoring your confidence in our services.

Thank you for being a valued policyholder.


RAM Mutual Insurance Company